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Shipping & Warranty

Shipping & Warranty

We offer Standard Shipping and Expedited Shipping for all eligible orders.

We stock lenses in both U.S. and Hong Kong warehouses. We follow the proximity rule and ship orders if the items are in stock in the warehouse nearest to the customers.

Our U.S. warehouse, though, is fully functional as usual.

We appreciate your patience and remain committed to delivering your orders as soon as possible.

Sitewide Free Shipping With Orders Over $15


Delivery Time (Business Days) 

United States(Alaska, Hawaii 20 days)

8-12 Days

United Kingdom, Austria, Czech Republic, Denmark, Switzerland, Hungary
Italy, Netherlands, Norway, Poland, Portugal, Slovakia, France, Belgium, Luxembourg, Germany, Spain, Australia

7-10 Days

Russia, Slovakia, Morocco, Romania, Indonesia, Bulgaria´╝î Kazakhstan, Latvia´╝îFinland´╝î Hungary

6-10 Days

Israel´╝î Greece´╝î Malaysia´╝î Peru´╝îSouth Korea´╝î Vietnam

6-10 Days

Saudi Arabia´╝î Colombia´╝î Philippines

8-12 Days

Brazil, Chile

At least 25 Days

South Africa, Argentina

8-12 Days

Qatar, Mauritius

Delivery Time Untrackable

Expedited Express Shipping (In normal situation) $13.99

Most Countries

Within 10 Days


*Due to the COVID-19 pandemic, processing time might be delayed 2-3 business days. Delivery might be delayed within 3-5 days.

Shipping & Delivery

Shipping Fee

We offer FREE standard shipping worldwide for all orders totaling US9.99 or more, for orders less than US$15, we charge an amount of $4.99 as the shipping fee.

For orders totaling less than $60.00, Standard Free Shipping is applied by default, and you can pay an extra $12.99 to upgrade to Expedited Shipping.
For orders totaling $60.00 or more, Expedited Shipping is applied for FREE.

Pretty Mera offers Site-Wide Free Shipping and Free Taxes. We work with well-known delivery companies such as FedEx, DHL, USPS, and 4PX, etc. Products will be shipped from the nearest warehouse according to the customer's shipping address.

The package will be shipped out in 48 hours after receiving the payment, and once the order shipped out, you will receive the tracking information via Email. You can track the tracking information on our Track Order Page.

If we have to order your product, we will inform you by email when your products are expected to arrive and we will also advise an expected date to ship. The expected shipping date is based on our experience and not guaranteed.

Please provide the right shipping address, if it is due to the incorrect logistics delivery address provided by the buyer that the delivery cannot be delivered, the buyer shall bear the consequences.

Privacy & Security
Go to our Privacy Policy page to see that we have to collect some data which we only process for internal processing.


12-Months Warranty Promise
We at Pretty Mera are committed to providing the highest quality product and the most friendly customer service support to our customers and understand that our success can only be achieved from your complete satisfaction.

60-Day Money-Back Guarantee
Pretty Mera’s priority is to make certain of your 100% satisfaction with your purchase. If for whatever reason, you are dissatisfied with your purchase, you can return it to Pretty Mera within 60 calendar days of receipt of item(s).

Lifetime Support Guarantee
We will provide lifetime support for all the Pretty Mera products. Our customer service experts will be happy to answer any questions and help with any issues.

Reliable and friendly customer service
We support friendly customer service and we are ready to respond within a 24-hour time frame. Please contact us at [email protected] for more details.
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